Frequently Asked Questions
Everything you need to know about your next creative investment
What kind of warranty comes with my camera equipment?
All new hardware purchased from Camera Foundry includes a 2-year manufacturer warranty covering defects in materials and workmanship. Refurbished units include a 1-year limited shop warranty.
How do you ensure the safety of high-value electronics during shipping?
We use double-walled reinforced packaging and anti-static padding for all shipments. Every order over $500 requires a signature upon delivery and is fully insured at no extra cost to you.
What is your return policy for lenses and camera bodies?
We offer a 30-day return policy. Items must be in their original packaging with all accessories included. A restocking fee may apply if the shutter count has increased significantly during the trial period.
Do you offer international shipping for professional gear?
Yes, we ship to over 50 countries worldwide via DHL Express. Please note that customers are responsible for any local customs duties or import taxes applicable in their region.
Are the products sold on Camera Foundry 'Grey Market'?
No, we are an authorized dealer for all brands we carry. Every product is sourced directly from the manufacturer, ensuring you receive genuine items eligible for official firmware updates and service.
Can I trade in my old gear for a discount on new equipment?
Absolutely. Through our Trade-In Program, you can submit photos and descriptions of your used gear for a quote. The value can be applied as an instant credit toward any new purchase.